Question 1

What sets Lux apart from other detail services?

Accepted Answer

At Lux Detailing, we pride ourselves on our meticulous attention to detail and commitment to excellence. Our technicians are not only highly trained but also passionate about the vehicles we service, ensuring that each detailing job meets the highest standards of quality and care. Here are a few aspects that set us apart:

• Expertise in Both Automotive and Aircraft: We specialize in detailing both automotive and aircraft, a unique combination that allows us to apply cross-industry best practices & safety measures for impeccable results.
 • Convenience: As a mobile service, we come to you at your preferred location and time, making the detailing process seamless and hassle-free.
 • Customer Satisfaction: Our dedication to customer service is unwavering. We offer a 100% satisfaction guarantee and are always available to address any questions or concerns.

Question 2

What are the key benefits of having my vehicle detailed?

Accepted Answer

Detailing is a comprehensive service that enhances your vehicle’s appearance and longevity. Detailing removes deep-set dirt and grime, restores the vehicle’s shine, removes stubborn stains, eliminates odor, and applies protective coatings to shield against environmental damage like UV rays and pollutants. This not only maintains the vehicle's aesthetic appeal but also contributes to a healthier interior environment and preserves its value. Regular detailing ensures that your vehicle remains in excellent condition, potentially extending its lifespan and boosting its resale value.

Question 3

What's the difference between car cleaning and car detailing?

Accepted Answer

Car cleaning typically involves a basic wash and interior wipe down or vacuum, focusing on surface-level cleanliness. This process is quick and addresses the most visible areas of your vehicle. Detailing, however, is a thorough top-to-bottom process that extends well beyond standard cleaning. It meticulously cleans every crack and crevice, including hard-to-reach areas that are often overlooked. Detailing not only involves thorough cleaning but also includes correcting surface marks, swirls, and blemishes through polishing, restoring each part of your vehicle to a like-new finish. Additionally, specialized products and techniques are used to clean and preserve your vehicle, whether extracting deep-set grime and stains from your seats or applying advanced surface protectants. Essentially, while car cleaning can make your vehicle look clean, car detailing makes it look new.

Question 4

Do you require access to power and water to detail my vehicle?

Accepted Answer

To ensure we provide the highest quality detailing service, we typically require access to a standard power outlet and a water source. This allows us to use our advanced equipment/ techniques & guarantee superior results. However, we understand that these resources may not always be available at your location. For such cases, we are can be equipped with water & power on board. Please let us know your specific situation when scheduling your appointment, and we will make the necessary arrangements to accommodate your needs. Lux carries 100ft of extension cord & water hose on board.

Question 5

How can I schedule an appointment?

Accepted Answer

Scheduling an appointment with Lux is easy and convenient. Simply fill out our booking form and we'll get in touch ASAP to finalize your booking. Alternatively, you can also reach us by phone (509-552-5786) or email (luxmobilelcv@gmail.com) if you prefer a more personal touch or need assistance with special requests. Our team is here to help ensure that your booking experience is as smooth and accommodating as possible.

Question 6

Are the chemicals you use safe?

Accepted Answer

At Lux, we prioritize both safety and environmental responsibility by selecting only the highest-quality, eco-friendly chemicals. Our team possesses deep knowledge of the specific care requirements for various vehicle surfaces, from delicate leather interiors to custom paint finishes. We meticulously choose each product for its environmental credentials and targeted effectiveness, ensuring they are non-toxic, and optimally formulated for each application. This careful selection process ensures our products are safe for your vehicle, the environment, and your health, delivering exceptional results without compromise.

Question 7

I have a pet and their fur is everywhere. Can it be removed?

Accepted Answer

Absolutely! At Lux Detailing, we understand that pets are a big part of many families, but their fur doesn't have to be a part of your vehicle. We use specialized tools and techniques specifically designed to remove pet hair from all types of interiors. Our thorough process ensures that even the most stubborn pet hair is extracted from carpets, seats, and other nooks and crannies, leaving your vehicle impeccably clean and fur-free. Please note, depending on the severity of pet hair, there may be an additional charge. We'll always inform you of any extra costs upfront.

Question 8

Should I take out all my belongings before my detail appointment?

Accepted Answer

We request that all personal belongings be removed from your vehicle prior to your detailing appointment. This allows our technicians to clean every inch of your vehicle thoroughly without the risk of misplacing any of your belongings.

Question 9

How often should I detail my car?

Accepted Answer

The frequency of detailing your car depends on several factors including your driving habits, the environment where you live, and how well you want to maintain the appearance and longevity of your vehicle. Generally, we recommend a full detailing at least twice a year to protect your investment and keep your car in excellent condition. However, for those who drive more frequently in harsh conditions or simply love keeping their vehicle in pristine condition, quarterly detailing or monthly details may be more appropriate. Regular detailing not only keeps your car looking great but also helps in maintaining its value over time.

Question 10

What are your payment options?

Accepted Answer

We accept a variety of payment methods including major credit cards, debit cards, cash, check, Venmo, and cash app. Payment is due upon completion of service.

Question 11

Do you offer recurring detail services?

Accepted Answer

Yes, after your first detail, we would be glad to design a continual maintenance plan specifically for your vehicle.

Question 12

Do you service fleet vehicles?

Accepted Answer

Yes, Lux offers specialized services for fleet vehicles. We understand the importance of maintaining a professional appearance for your business fleet, whether it's cars, vans, or trucks. Our team is equipped to handle the unique needs of fleet detailing, ensuring each vehicle is serviced to the highest standards. We offer flexible scheduling and can create custom service packages to keep your fleet in pristine condition, helping to maintain both the aesthetics and longevity of your vehicles.

Question 13

How long does a typical detailing session take?

Accepted Answer

The duration of a detailing session at Lux can vary depending on the type of service selected and the size of the vehicle. For a basic exterior detail wash, which is our smallest service, the process typically takes about 2 hours. For more comprehensive services, such as a full interior and exterior detail on a large SUV, the session can take significantly longer, up to 8 hours. We strive to be thorough yet efficient, ensuring that every detail is addressed without compromising on quality. When you book your service, we will provide an estimated time frame so you can plan accordingly.

Question 14

How should I maintain my vehicle after detailing to prolong the effects?

Accepted Answer

To help maintain the effects of your detail and keep your vehicle looking its best, consider these straightforward and effective tips:

• Use Touchless Car Washes: To avoid scratches and minimize wear, opt for touchless car washes. These use high-pressure water jets and detergents, reducing contact with the vehicle's surface while effectively removing dirt.
 • Prompt Stain Removal: Address spills and stains quickly to prevent them from setting into upholstery. Using a gentle cleaner designed for automotive interiors can help remove stains without damaging the fabric or leather.
 • Avoid Harsh Chemicals: Stick to cleaners specifically formulated for automotive use. Harsh household cleaners can damage interior surfaces and exterior finishes.
 • Park Smartly: Whenever possible, park in shaded or covered areas to minimize exposure to UV rays and environmental elements, which can degrade the finish over time.

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We are committed to providing the highest quality service. If you're not satisfied, we're not satisfied.